Creating a Rewarding Rapport

What to Expect from an Agency Relationship

Like the beginning of any relationship, hiring a new agency can be exciting… and possibly, a bit nerve-racking. Whether you’re refreshing your web presence or completely overhauling your brand, you’ve identified a business need, and you’ve invited us into your world to fulfill it.

Yes, it might be a little scary, letting someone new poke and prod into your organization’s inner workings. But, don’t worry—we’re here to ensure it’s an awesome experience. Together, we’ll make it enlightening, constructive, streamlined and fun.

Because we view our relationship with you as a partnership. You bring something incredibly important to the table: your expertise, insights and passion for your business.

And we fully reciprocate, with a talented team of designers, writers and developers ready to harness your knowledge.

Through structured steps and collaboration, we combine forces to create something beautiful: a compelling brand identity, or a stunning website, that captures your essence and captivates your audience.

1. We’re all ears

It’s a simple but often forgotten skill. From your celebrations and woes, to your business problems and internal disconnections (heck, even your awkward date last weekend)—we’re listening. That way, we get an in-depth understanding of who you are. Then we can start proposing solutions.

2. Communication is everything

We’re honest and straightforward to a T. From the get-go, our Client Services team is clear on what we can deliver, and we communicate it often. Through regularly scheduled emails, phone calls and meetings, you’ll stay up-to-date and feel confident about your project’s progress.

3. Keeping things on track

No matter the project, we follow the same process: discovery, research, strategy, creative and implementation. We’ve built dozens of brands and websites, so we can provide accurate deliverables and truthful timelines. With our Client Services team by your side, you’ll always know who’s responsible for what and when.

4. We get it

We’re all human. We know you want to be treated like one. It’s funny how much a little compassion, warmth and humour can strengthen a relationship. We consciously infuse a personal approach into every interaction.

5. Identifying opportunities

Our Client Services team does more than answer emails and phone calls. Throughout the entire process, they’re pinpointing and examining ways your brand or website can make a maximum impact for your business.